Support Center

Support Center

Welcome to the Four B Online Support Center. We're here to help you with any questions, technical issues, or concerns you may have about our products and services. Explore the resources below or reach out to our dedicated support team directly.

Getting Started

New to Four B Online? Here's how to get started with our services:

  • Step 1: Browse our Services page to understand what we offer.
  • Step 2: Contact us with your project requirements and goals.
  • Step 3: Our team will schedule a consultation to discuss your needs in detail.
  • Step 4: Receive a detailed proposal with timeline, cost estimates, and deliverables.
  • Step 5: Once approved, we begin development with regular progress updates.

Technical Support

For technical issues with any of our products or services, please provide the following when contacting us:

  • A clear description of the issue you're experiencing
  • Screenshots or error messages (if applicable)
  • The device and browser you're using
  • Steps to reproduce the issue
  • Your project or account reference number

This information helps us diagnose and resolve your issue as quickly as possible.

Support Channels

Email Support

Send us an email with your query and we'll respond within 24 hours.

[email protected]

Phone Support

Call us during business hours for immediate assistance.

+8801841908292

Visit Us

Drop by our office for in-person support and discussions.

Mohsin Palace, 370/B Gulbagh R/A, Agrabad Access Road Chittagong 4100

Business Hours

Saturday – Thursday: 9:00 AM – 6:00 PM

Friday: Closed

Response Times

Priority Description Response Time
Critical System down or major functionality broken Within 2 hours
High Significant feature impairment Within 4 hours
Medium Minor issue or feature request Within 24 hours
Low General inquiry or feedback Within 48 hours

Maintenance & Updates

We provide ongoing maintenance and support for all our projects, including:

  • Regular security patches and updates
  • Performance monitoring and optimization
  • Bug fixes and issue resolution
  • Feature enhancements and upgrades
  • Database backups and disaster recovery

Need Immediate Help?

Our support team is ready to assist you with any questions or issues you may have.

Contact Support

Contact Info

Mohsin Palace, 370/B Gulbagh R/A, Agrabad Access Road Chittagong 4100